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Ecommerce account holders can opt to purchase a osCommerce
Specific Support Contract. This is currently charged at £250 per year and
includes:
- Priority support
- specific high quality osCommerce (osC) support
- Initial five hours support time (including debugging/fixing)
- additional hours are charged at £19 per hour
(which is the osC
Specific Support Contract standard rate)
- Application of basic security patches
- to osC, with priority and reduced costs for upgrades to osC and related modules
or contributions used
- Reduced costs
- for any osC work (PHP changes, addition of contributions, etc.) are charged at the osC
Specific Support Contract standard rate
- Prioritised scheduling of work
- (upgrades/patches/addition or contributions)
Contract start date: this can be any date.
If you wish to add a "12 months osC Specific Support Contract" then
please login to your members area: https://www.seiretto.co.uk/clientarea/
When logged in:
- select the domain account you wish to add the contract to from your
Current domains list
- then click the Get Details button
- then click on link Helpdesk for [domain name]...
- and submit your request and we will raise the required invoice.
Note: Where no valid osC Specific Support Contract
exists each:
- support request specifically
regarding osC, and/or
- work regarding osC
are charged at £50 per
hour, with a minimum of one hour chargeable.
Out of hours support:
Normal business hours are from 8am to 5pm Monday to Friday (excluding bank holidays), for urgent osC Specific Support outside of these hours (where the work is completed as prior agreed) the charge will be:
- 2.5 times the rates per
hour shown above, with a minimum of one hour chargeable
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