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osCommerce: Accepting payments online

• Priority support
  - specific high quality osC/TomatoCart support
• Initial five hours support time (including debugging/fixing)
  - additional hours are charged at £25 per hour
  (which is the osC/TomatoCart Specific Support Contract standard rate)
• Application of basic security patches
  - to osC/TomatoCart, with priority and reduced costs for upgrades to osC/TomatoCart and related modules or contributions used
• Reduced costs
  - for any osC/TomatoCart work (PHP changes, addition of contributions, etc.) are charged at the osC/TomatoCart Specific Support Contract standard rate
• Prioritised scheduling of work
  - (upgrades/patches/addition or contributions)

Contract start date: this can be any date.

If you wish to add a "12 months osC/TomatoCart Specific Support Contract" then please login to your members area: https://www.seiretto.co.uk/clientarea/   When logged in:

1. select the domain account you wish to add the contract to from your Current domains list
2. then click the Get Details button
3. then click on link Helpdesk for [domain name]...
4. and submit your request and we will raise the required invoice.

 

Note: Where no valid osC/TomatoCart Specific Support Contract exists each:
         - support request specifically regarding osC/TomatoCart, and/or
         - work regarding osC/TomatoCart is charged at £50 per hour, with a minimum of one hour chargeable.

Normal business hours are from 8am to 5pm Monday to Friday (excluding bank holidays), for urgent osC/TomatoCart Specific Support outside of these hours (where the work is completed as prior agreed) the charge will be:

• 2.5 times the rates per hour shown above, with a minimum of one hour chargeable