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Basic osCommerce Tutorials | osCommerce VAT Tutorial

osCommerce: Accepting payments online

• Priority support
  - specific high quality osCommerce (osC) support
• Initial five hours support time (including debugging/fixing)
  - additional hours are charged at £19 per hour
  (which is the osC Specific Support Contract standard rate)
• Application of basic security patches
  - to osC, with priority and reduced costs for upgrades to osC and related modules or contributions used
• Reduced costs
  - for any osC work (PHP changes, addition of contributions, etc.) are charged at the osC Specific Support Contract standard rate
• Prioritised scheduling of work
  - (upgrades/patches/addition or contributions)

Contract start date: this can be any date.

If you wish to add a "12 months osC Specific Support Contract" then please login to your members area: https://www.seiretto.co.uk/clientarea/   When logged in:

1. select the domain account you wish to add the contract to from your Current domains list
2. then click the Get Details button
3. then click on link Helpdesk for [domain name]...
4. and submit your request and we will raise the required invoice.

 

Note: Where no valid osC Specific Support Contract exists each:
         - support request specifically regarding osC, and/or
         - work regarding osC
          are charged at £50 per hour, with a minimum of one hour chargeable.

Normal business hours are from 8am to 5pm Monday to Friday (excluding bank holidays), for urgent osC Specific Support outside of these hours (where the work is completed as prior agreed) the charge will be:

• 2.5 times the rates per hour shown above, with a minimum of one hour chargeable